WE ALWAYS SHIP NEXT BUSINESS DAY from our warehouse in Issaquah, WA 98027, USA.
Monton.us uses US Postal Service (USPS) for most of our standard shipping.
DOMESTIC USA SHIPPING:
All orders above $25 ship for free. We ship using the following services
- all orders of $50 or more and any orders weighting above 1 lb ship for free via USPS Priority and can be shipped using optional Priority Express
- orders valued between $25 and $50 and weighting less than 1 lb ship for free via USPS First Class and and can be shipped using optional Priority or Priority Express
- orders valued below $25 will be shipped at customer's charge using either USPS First Class, Priority, or Priority Express
- any order weighting above 10 lb ship for free using FedEx ground
The following services are used:
- Canadian orders above $200 ship for free via USPS Priority International and can be shipped using optional Priority Express International
- Canadian orders below $200 are shipped at customer charge using either USPS First Class Package International, USPS Priority International, or Priority Express International
- all other international orders are shipped at customer charge using USPS Priority International
In case US Postal Service does not deliver to your area please contact us prior to placing an order and we will arrange for shipping using requested by You carrier.
All orders will have available default shipping options displayed during the checkout based on order total value (post-discount and pre-tax) and shipping destination.
Tracking numbers are provided to all customers via e-mail as soon as they are available; customers with Monton.us accounts can always check their order tracking numbers within their accounts.
Orders returned to Monton.us as "undeliverable" can be re-shipped to the correct address upon collecting shipping fees or will be refunded minus the original shipping fee.
Domestic and Canadian orders lost in shipping and NOT listed in tracking system as "Delivered" are fully covered for replacement or full refund by Monton.us. Orders damaged during shipping are covered by shipping carrier insurance and Monton.us based on selected shipping method:
- First Class - no insurance provided by the carrier; full Monton.us insurance
- Priority and Priority Express - primary insurance provided by the carrier, reminder covered by Monton.us
- FedEx - all FedEx packages are shipped with full insurance provided by FedEx
All international orders (except for Canada) are subject to a 3 day shipping delay to confirm shipping/billing address match and are covered ONLY by the default shipping insurance.
For international shipments You may be required to pay import duty, local taxes, and brokerage fees. These will be collected at the time of delivery. Monton.us is not responsible for any of these fees so please check with your local authorities to determine the amount before ordering. We attach an invoice to the outside of the box with a detailed description of the products to reduce customs delay.